Privacy Policy

Zyaad ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our ride-hailing and delivery services (the "Services"). Please read this policy carefully. You consent to the practices outlined in this policy by using our Services.

1. Information We Collect

1.1 Personal Information: We collect the following personal information when you use our Services:

• Name

• Email address

• Phone number

• Payment details (e.g., credit/debit card information)

• Delivery and ride pickup/drop-off locations

1.2 Non-Personal Information: We may collect non-personal data, including:

• Device type and operating system

• IP address

• Browser type

• App usage data

• Location data (with your consent)

1.3 Information from Third Parties: We may receive information about you from:

• Social media platforms if you connect your account

• Payment processors for transaction details

2. How We Use Your Information

We use the collected information to:

• Provide and manage our Services

• Facilitate ride and delivery operations

• Process payments and send invoices

• Enhance user experience through personalized content

• Improve our platform and Services

• Send promotional offers (if you opt-in)

• Ensure safety and prevent fraud

• Comply with legal obligations

3. Sharing Your Information

We may share your information in the following scenarios:

• With Drivers and Delivery Personnel: To complete bookings and deliveries.

• With Service Providers: This is for payment processing, app hosting, and customer support.

• For Legal Reasons: If law requires protecting our rights and interests.

• With Your Consent: When you explicitly agree to share information.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

5. Your Rights

You have the following rights:

• Access, update, or delete your personal information

• Withdraw consent for data processing

• Opt-out of marketing communications

• File a complaint with a regulatory authority

To exercise these rights, contact us at [Insert Contact Information].

6. Security Measures

We employ technical and organizational measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies to enhance your user experience. You can manage your cookie preferences through your browser settings.

8. Location Data

To provide ride-hailing and delivery services, we collect and use location data with your consent. You can manage location settings through your device.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected here, with an updated "Effective Date."

10. Contact Us

For questions or concerns about this Privacy Policy, contact us:

Zyaad Support Team
Email: [email protected]